Effective Communication

The Importance Of Effective Communication For Remote Workers

There’s a common misconception when it comes to home workers that everyone is self employed living off their internet businesses with no ties to actual organisations. This is simply untrue. The majority of home workers are employed individuals working for some of the biggest organisations throughout the country. Think O2 or how about Barclays Bank? There are some real power houses within the business world that employ those who work at home.

But this doesn’t just happen overnight. Individuals don’t suddenly just land jobs and start working with no communication with the business. Communication is actually paramount. One of the negatives cited around working from home is the ‘out of sight, out of mind’ syndrome. Who thinks about the home worker other than assessing their performance? Why is performance such a consideration? The fact remains it is and always will be.

As an experienced home worker the requirement of ‘effective communication’ from the home worker to the business and vice versa has become one of the important aspects of the arrangement Forget the feeling of cabin fever, do away with the need for ‘water cooler moments’ the main importance for a home worker is effective communication with and from the business.

For anyone who has worked within an organisation you will know that one of the most satisfying aspects of work is knowing you’re an integral part of the business, knowing you’re cherished, respected and loved. Having that communication with the business as a home worker allows you to feel part of the team and ultimately a key part of the future of the business.

Staying effective with communication:

Daily completed tasks lists

Tasks lists, more specifically daily completed tasks lists work in two important ways for a home worker. They firstly keep you on tasks and secondly update your line manager on your progress for the day. I constantly have a notepad and pen next to me as I work and every time a medium to large tasks is completed for the day I write it down.  The next day I can present to my manager/wider team my deliverables for the day.

Daily Task Lists

Daily Task Lists keep you on form.

Not only is this effective communication to help my manager but is also a great referral point. The key to becoming a successful home worker is organisation and having a daily completed tasks list aids this.

Daily Catch up calls:

For those working within a team a daily catch up call is a central communication tool to be implemented into the working day. This can be something as little as a 20 minute session with each team member having five minutes to run through their completed tasks for the day prior.

Having these daily may seem disproportionate however for a home worker it’s helps to know the progress of your team members and whether you are on the right track. Without this daily communication home workers could be taking the wrong approach or moving in the wrong direction to their team. Daily catch up’s keep you on task, allow you to be informed of the teams work and continue pushing towards the businesses goals.

Openness and transparency:

For a home worker perception and driving the correct perception is everything. Becoming open and transparent with your team in what you have achieved, how you have done this and the result of what you have done drives the right perception that you’re not just at home making the numbers up. Home workers want their team to be surprised at productivity levels so highlighting examples of your work and involving fellow colleagues is an effective communication tool for those stay away office workers.

Not only does it keep you in other team members minds it also enables you to maintain your position as an integral part of the business. By staying quiet you may be still completing your day to day tasks but who knows about it other than your manager. Involve people.

Monthly Overview calls:

Monthly Overview Meetings

Monthly Overview meetings help remote workers significantly.

Most home workers will be part of a team. Whether it’s a sales team, digital marketing team or a copy writing team it’s quite likely that you will have peers. Monthly over view calls with fellow team members are an integral part of removing the ‘void’ between home workers and office workers. They give you the ability to present your key deliverables for the month, top achievements, learning’s, findings and progress.  They are in essence a consolidation of the ‘openness and transparency’ section.

The key to monthly overview calls is that you learn from other members of the team. You find out what they have achieved for the month prior, what their goals are for the month ahead and how this impacts your work or the overall business.

The monthly overview call is a superb way of keeping remote workers abreast with the progress of the rest of the team.

Exceptional internal communications:

For those working within an large corporate organisation they will be well accustomed to internal communications via email. They have probably had the same announcement relayed to them in person so the notion of the email is probably another addition to their already heavy inbox.

Although these may seem like corporate spam to many office workers, for the home worker these are a connection to the wider business.  Since working from home the internal announcement emails have become essential to my business education. As a member of the business I want to be aware of every announcement, change, movement and direction the business is taking. If the business has recently acquired another organisation, I want to know. If the business has just announced its quarterly results to the city, I want to know. If there is an opportunity to enrol on a training course the home worker would still want to know this.

Effective communication via internal email is hugely important to a home worker. Imagine eight hours a day, five days a week without any communication from the business. If you’re going to employ home workers then make sure your internal communications are exceptional. We need it.

How do you effectively communicate?

Do you work from home? How important is communication for your overall performance? Is there anything key which has been missed above which is essential for effective communication? Please let us know in the comments box below.

 

 

Picture Source: http://www.flickr.com/photos/krossbow

About the author

Ryan Gibson

Hey! I'm a 28 year old digital marketing guy residing in Leeds, England. My skill is in search marketing and I have gathered over 6 years experience of working on large multilingual campaigns for a number of FTSE 250 Organisations. After accepting a role with a business based in Singapore I began questioning traditional business practice and employee retention. This blog GenerationY.com was therefore born with focus on Y in the workplace. A millennial child at heart I aim to provide a voice for the 'misunderstood' generation and my goal is simply to change perception and corporate mind set on work/life attitudes; inspiring companies and individuals to seek change.

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